BASKI: Sustaining ISO Quality

BASKI Achieves Continuity in Quality Management

Balıkesir Water and Sewerage Administration (BASKI) has announced that it has successfully maintained its internationally recognized ISO standards. This development once again certifies BASKI's commitment to continuing its service quality, operational efficiency, and environmental sensitivity in accordance with international norms. This achievement by the institution is considered an important step that reinforces the reliability and sustainability of water and sewerage services provided to the people of Balıkesir.

The Role of ISO Standards in Public Services

Standards set by the International Organization for Standardization (ISO) provide a framework that enables businesses and institutions worldwide to operate in accordance with specific criteria. These standards help optimize corporate processes, especially in areas such as quality management, environmental management, and occupational health and safety. For a public service institution like BASKI, maintaining ISO standards does not only mean regulating internal processes; it is also an indicator of a management approach focused on transparency, accountability, and citizen satisfaction.

The renewal or maintenance of ISO certificates through regular audits proves that the institution continuously maintains a certain level of quality and keeps its improvement mechanisms active. This aims to minimize error margins in critical areas such as water resource management, implementation of infrastructure projects, operation of treatment plants, and provision of subscriber services, while keeping service quality at the highest level.

Sustainable Water Management and Trust for Balıkesir

BASKI's maintenance of ISO standards is concrete proof that Balıkesir's water and sewerage infrastructure is managed with a modern, safe, and environmentally friendly approach. This achievement demonstrates that citizens living in the city are guaranteed access to clean and uninterrupted water, that wastewater is treated without harming the environment, and that overall quality of life is enhanced. Providing services at international standards also serves Balıkesir's vision of protecting water resources and creating a sustainable environment for future generations.

This success of the institution also reflects continuous improvement efforts in internal processes, staff training, and technological investments. Elements such as efficiency, cost-effectiveness, and risk management are meticulously addressed within the framework of ISO standards, aiming for the most appropriate use of public resources. This not only meets today's needs but also ensures proactive solutions are developed for Balıkesir's future water and sewerage requirements.

Citizen-Centric Approach and Future Vision

BASKI's maintenance of ISO standards is a manifestation of the institution's citizen-centric service approach. Citizens having access to reliable, high-quality, and accessible water and sewerage services is one of the fundamental requirements of a modern city. Adherence to these standards mandates a certain quality in all customer service operations, from complaint management to emergency response processes. Thus, the people of Balıkesir encounter an internationally recognized level of service quality.

This achievement is a sign that BASKI will not only maintain its current services but also shape its future projects and strategies within this quality framework. Innovative work in areas such as digitalization, smart water networks, and energy efficiency will build upon the solid foundations provided by ISO standards. In this way, Balıkesir will progress towards becoming a model city in water and environmental management.

Highlights

• Balıkesir Water and Sewerage Administration (BASKI) has successfully maintained international ISO standards.
• This achievement certifies BASKI's service quality, operational efficiency, and environmental sensitivity.
• Maintaining ISO standards strengthens the commitment to providing reliable and sustainable water and sewerage services to the people of Balıkesir.
• This step by the institution is an indicator of a management approach focused on transparency, accountability, and citizen satisfaction.
• Compliance with international norms contributes to Balıkesir's vision of protecting water resources and improving quality of life.