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Acquiring new customers is 7 times more costly than retaining existing ones. ISO 10002 is the art of transforming a complaining customer into a loyal advocate for your brand. This standard enables you to view complaints as 'opportunities for improvement' and to shape your corporate structure accordingly. Companies that fail to listen to their customers are destined to disappear.
Your Benefits
- - Prevents recurrence of complaints by resolving them systematically.
- - Increases customer loyalty and brand advocacy.
- - Protects and strengthens your corporate reputation.
If You Don't Have This?
- - Inability to manage complaint crises spreading on social media.
- - Experience customer loss and surrender market share to competitors.
Why IDCERT?
As IDCERT, we elevate your customer relationship management to world-class standards. The solution we offer is not complex procedures, but an effective and fast problem-solving system. By providing Turkey's most prestigious customer satisfaction certification service, we help your brand shine.
